Dispute services

Ensure the highest quality of customer service in resolving disputed transactions with UKRCARD

Learn about important changes to the MPS dispute rules

Minimize the cost of dispute

Ensure correct and timely processing of disputed transactions

A full range of services for dispute transaction processing

Handling of claims work

Counselling

Monitoring and updating of dispute procedures

Statistics for each case

Individual reports for issuing and acquiring

Disputed card transaction

The issuer starts a dispute with UKRCARD

The acquirer determines the validity of the dispute

The final decision

An ATM did not dispense cash but the account was debited

The bank withdrew money twice in one transaction

The merchant received the payment but did not send the goods

The customer buyer received goods of inadequate quality or had goods replaced with another item

The payment by card did not go through immediately, the customer paid in cash

The order was cancelled and the money was not refunded

Settlement and clearing center

Fast and secure data exchange between all the parties involved in a transaction

Issuing

Issuing cards, implement loyalty programmes

Card back-office

Create card products of any complexity for your customers